FAQ - SPRO Frequently Asked Questions | Help & Support

Frequently Asked Questions

Find answers to common questions about SPRO. Can't find what you're looking for? Contact us.

General Questions

SPRO is a cloud-based Modern Practice Operating System designed specifically for Chartered Accountants, Company Secretaries, Tax Consultants, and Advocates across India. It replaces Excel, Google Sheets, manual diary systems, and fragmented tools with one unified platform for complete practice management.

SPRO is built for professional service firms in India, including:
  • Chartered Accountant (CA) firms
  • Company Secretary (CS) practices
  • Tax Consultant firms
  • Advocate and Legal practices
  • Multi-service professional firms
It's ideal for firms with 5-50+ staff managing 100-1000+ clients.

No. SPRO is a practice operating system, not a GST filing tool. It helps you manage your practice operations—client relationships, workflows, billing, documents, and team productivity. Our future roadmap may include GST return status verification only.

SPRO is specifically designed for Indian professional practices with:
  • India-specific compliance calendars (Income Tax, GST, ROC, etc.)
  • AI-powered auto task generation
  • Enterprise-grade security (ISO 27001, CMMI Level 5)
  • Complete practice OS, not just task tracking
  • Mobile-first design for on-the-go access
  • Dedicated support and training in Indian time zones

Implementation & Onboarding

Most firms are fully operational on SPRO within 2-3 weeks. The process includes:
  • Week 1: Demo, signup, and initial configuration
  • Week 2: Data migration and team training
  • Week 3: Go-live and optimization
Larger firms with complex requirements may take 3-4 weeks.

Yes! We provide complete data migration support including:
  • Client data import from Excel/CSV
  • Document transfer from Google Drive/Dropbox
  • Task and workflow setup
  • Historical data migration (if needed)
Our team handles the technical aspects to ensure zero data loss.

We provide comprehensive training including:
  • Live video training sessions for all team members
  • Role-based training (partners, managers, staff)
  • Video tutorial library
  • Detailed documentation and knowledge base
  • Ongoing support via email, phone, and chat

Features & Functionality

Yes. SPRO supports multi-location firms with centralized data and location-wise reporting. You can manage teams, clients, and operations across multiple offices from one unified system.

Yes. SPRO offers native mobile apps for iOS and Android, allowing partners and team members to access client data, approve tasks, check deadlines, and manage operations from anywhere.

Absolutely. SPRO allows you to create custom workflows, task templates, service catalogs, and report formats tailored to your firm's specific processes and requirements.

Yes. SPRO offers integrations with:
  • Email systems (Gmail, Outlook)
  • Accounting software (Tally, QuickBooks)
  • Payment gateways
  • Document signing platforms
  • Custom integrations via API

Security & Compliance

Yes. SPRO is ISO 27001:2013 and ISO 9001:2015 certified with CMMI Level 5 processes. We use:
  • Bank-grade 256-bit SSL encryption
  • Role-based access control
  • Data isolation and segregation
  • Automated daily backups
  • Secure cloud hosting with 99.9% uptime
  • Regular security audits

All data is stored on secure cloud servers in India with automated backups and disaster recovery protocols. Your data never leaves Indian jurisdiction.

Yes. SPRO offers granular role-based permissions. You can control access at user, role, client, and document levels. Partners, managers, and staff can have different permission levels.

Pricing & Support

SPRO pricing is based on the number of users and features required. We offer flexible plans for firms of all sizes. Contact us for a customized quote based on your specific needs.

We offer a free personalized demo where you can see SPRO in action with your firm's use cases. After the demo, we can arrange a trial period for qualified firms.

We provide comprehensive support including:
  • Dedicated account manager
  • Email, phone, and chat support
  • 24/7 technical support for critical issues
  • Regular product updates and enhancements
  • Knowledge base and video tutorials
  • Quarterly business reviews

SPRO offers flexible contracts. While we recommend annual subscriptions for best value, you can cancel with appropriate notice as per your contract terms. We also provide data export if you choose to leave.

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